Overview
We want you to love what you ordered. If a piece isn't right, you can return it for a refund within 14 days of delivery. Pieces need to come back unworn, with tags attached and in their original packaging. Items returned worn, damaged or missing parts not due to our error may receive a partial refund.

Pre-orders
For pre-order pieces, the 14 days start on the day your order is delivered, not the day you placed it.

Studio Sale and sale pieces
Only full-price pieces can be returned. Studio Sale and other sale pieces are final sale and can't be returned, exchanged or refunded. Studio Sale pieces are priced for small production imperfections, so those imperfections aren't considered defects. If a Studio Sale piece arrives damaged in shipping or isn't the piece you ordered, email us and we'll make it right.

How to return
Email hello@virgiewayne.com with your order number and we'll send you everything you need to send it back. We recommend a tracked shipping service, since we can't be responsible for returns that don't reach us.

Refunds
Once your return arrives and we've inspected it, we'll email you to confirm. Approved refunds go back to your original payment method, usually within a few business days.

Late or missing refunds
If you haven't seen your refund yet, check your bank account first, then contact your card company or bank, since refunds can take a few days to post. If you still don't see it, email us at hello@virgiewayne.com.

Exchanges
We replace full-price pieces that arrive damaged or defective. Email hello@virgiewayne.com and we'll take care of it.

Gifts
If a piece was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. If it wasn't, the refund goes to the person who placed the order.